Privacy Policy

Who we are

Bathrooms by Craft is a bathroom renovation business serving Coventry, Birmingham, Solihull, Warwick, Leamington Spa, Kenilworth, Rugby, Nuneaton and Sutton Coldfield. If you have any questions about this policy or your data, contact us at bathroomsbycraft@gmail.com.

What we collect

When you get in touch — through our website, a Facebook or Instagram ad, WhatsApp, phone, or email — we may collect:

• Your name and contact details (phone number, email address)
• Your general location or area
• Details about the project you're asking about (what you want done, rough budget, timing)
• Basic website usage data (pages visited, general location, device type) via the Meta Pixel and standard analytics tools

How we use it

We use your information only to:

• Respond to your enquiry and arrange a free quote or visit
• Keep track of enquiries so nothing gets missed
• Understand which of our ads and pages are useful to people, so we can improve them

We do not sell your information to anyone.

Advertising and cookies

We use the Meta Pixel (Facebook/Instagram) on this site to understand how visitors use it and to measure the performance of our ads. This may involve Meta placing a cookie in your browser. You can control cookies through your browser settings, and manage how Meta uses your data through your own Facebook or Instagram account settings.

How long we keep it

We keep enquiry details for as long as reasonably needed to respond to you and, if you become a customer, for the duration of the job and our guarantee period afterward. You can ask us to delete your details at any time — just email us.

Your rights

Under UK data protection law, you can ask us what information we hold about you, ask us to correct it, or ask us to delete it. Email bathroomsbycraft@gmail.com and we'll sort it out.

Changes to this policy

If this policy changes, we'll update this page. Check back here if you want the latest version.